FAQ

Is Wireless Internet Available? 

Yes, each cabin is equipped with free high speed wireless internet.

Are linens and towels included? 

Yes, each cabin includes sheets & towels, extra blankets and a washer and dryer. We do suggest bringing spare towels for the hot tub.

What do you include with the cabin? 

​A starter supply of toilet paper, paper towels, trash bags, hand soap, dishwasher detergent, dish soap  are provided. If you are staying for more than 2 or 3 days you will probably need to bring an extra supply of these items.

What Kitchen Items are included? 

The kitchen is equipped with dishes, place settings, glassware and coffee cups. A core set of cooking utensils and pots & pans is also included. A blender, coffee maker, keurig, toaster and mixer as well as mixing bowls are also included in the cabin inventory.

What common items are not included in the Kitchens? 

Unfortunately we do not provide spices, aluminum foil, plastic wrap and condiments.However, previous guests often leave them in the cabin so you may find some in the cupboards.

Are your cabins pet friendly?

No. All of the cabins are pet-free cabins.

Do you provide daily housekeeping service?

We only provide housekeeping service at check out, however, each cabin is equipped with a washer/dryer and dishwasher as well as a starter supply of dish soap, and dishwasher detergent.  We can accommodate cleaning of the cabin during your stay at your request for an extra fee.
 
Is there a grocery store nearby?

Absolutely.  There is a "Food City" grocery store located on highway 321 (the parkway) that is approximately 5-8 minutes from the cabins. It offers a pharmacy, bakery, deli and video rentals.
 
Are hair dryers included?

Hair dryers are  included. 
 
Do you provide Cribs, High Chairs or Wheelchairs? 

Portable cribs are provided an the other items can be rented for a fee from Smoky Mountain Babies at 865-430-9550.

What should I do if there is an issue with my cabin during my stay?

Issues can occur during your stay that can tend to be a nuisance. In the event there is something with your cabin that is less than satisfactory please call Debbie(513 226 5384). We will be more than happy to fix the issue for you in a timely manner so you can go back to enjoying your vacation.

What should I do if it snows and I can't access my cabin?

​All of our units have relatively easy access on paved streets. Though significant winter storms are rare, the cabins may require 4 wheel drive and/or tire chains during winter storms. Road surface conditions are not guaranteed at any time. There are no refunds given due to weather and we do not provide transportation or take responsibility for towing service. 

Are there certain times of the year that I cannot use the fireplace?

During the warmer months (April-October), the gas fireplaces are disabled as operation of gas fireplaces during these times could cause an A/C failure.

How do I get the keys to the cabin?

All of the cabins have electronic locks. A week before your arrival I will email your own personal code.